Payment Policy

Last Updated: October 23, 2026

Welcome to CARENOSZ-HK. We are committed to providing our customers with a safe, secure, and convenient online shopping experience. This Payment Policy explains the payment procedures and terms for purchases made through our website, https://carenosz.com.

1. Accepted Payment Methods

We accept the payment methods displayed at checkout on our website.

Available payment options may vary depending on your location, order details, and payment service provider.

All payments must be successfully processed before an order can be confirmed.

2. Payment Security

At CARENOSZ-HK, protecting your payment information is important to us.

Payments are processed through the secure payment services available on our website. We take reasonable measures to protect customer information and maintain a secure shopping environment.

We do not request sensitive payment information, such as passwords or full card details, through email.

3. Currency and Pricing

Product prices are displayed on our website and may vary depending on the selected currency.

The final order amount, including any applicable shipping fees, taxes, or additional charges collected by us, will be displayed during checkout before payment confirmation.

Any currency conversion fees or international transaction charges imposed by your bank or payment provider are your responsibility.

4. Payment Confirmation

Once your payment has been successfully processed, you will receive an order confirmation at the email address provided during checkout.

If you do not receive a confirmation email, please check your spam or junk folder or contact us at sasali@carenosz.com.

5. Failed or Declined Payments

If your payment is declined or unsuccessful, your order may not be processed.

Common reasons for payment failure include:

Incorrect payment information
Insufficient funds
Bank or payment provider restrictions
Payment authorization issues
Security verification requirements

If you experience payment difficulties, please contact your bank or payment provider, or reach out to our customer support team.

6. Order Verification

For security purposes, we may review certain orders to help prevent unauthorized or fraudulent transactions.

If additional verification is required, we may contact you using the information provided during checkout.

We reserve the right to cancel orders that cannot be successfully verified or that involve suspected fraudulent activity.

7. Refunds

Approved refunds will generally be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your bank, card issuer, or payment service provider.

For more information about refund eligibility and procedures, please refer to our Return & Exchanges Policy.

8. Payment Disputes

If you notice an incorrect or unauthorized charge, please contact us at sasali@carenosz.com so we can review your concern.

You may also contact your bank or payment provider regarding your available dispute rights.

9. Changes to This Policy

CARENOSZ-HK reserves the right to update or modify this Payment Policy when necessary.

Any changes will be published on this page and will become effective upon posting, unless otherwise stated.

10. Contact Information

If you have any questions regarding payments, billing, or transactions, please contact us.

Company Name: CARENOSZ (HONG KONG) CO., LIMITED

Website: https://carenosz.com

Email: sasali@carenosz.com

Business Address:

UNIT 903D, 9/F, CAMERON COMMERCIAL CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY, HONG KONG

Thank you for shopping with CARENOSZ-HK. We appreciate your trust and support.