Terms of Service

Last Updated: October 23, 2026

Welcome to CARENOSZ-HK!

These Terms of Service govern your access to and use of our website, https://carenosz.com, and the purchase of products and services offered by CARENOSZ-HK, operated by CARENOSZ (HONG KONG) CO., LIMITED.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. General Conditions

By using our website, you confirm that you are at least the age of majority in your jurisdiction or have permission from a parent or legal guardian.

You agree to use our website only for lawful purposes and in accordance with these Terms of Service.

We reserve the right to refuse service, restrict access, or cancel transactions where reasonably necessary to prevent fraud, unlawful activity, or violations of these terms.

2. Products and Services

We make reasonable efforts to ensure that product descriptions, images, specifications, and prices displayed on our website are accurate and up to date.

However, slight variations in product appearance, color, or packaging may occur due to lighting, screen settings, or manufacturing differences.

Product availability is subject to change without notice.

We reserve the right to modify or discontinue products when necessary.

3. Pricing and Payment

All product prices are displayed on our website and may be updated without prior notice.

The total purchase price, including applicable shipping charges and taxes collected by us, will be displayed during checkout.

We accept the payment methods available at checkout.

Orders will be processed after successful payment confirmation.

For additional information, please review our Payment Policy.

4. Orders and Acceptance

By placing an order, you agree to provide accurate, complete, and current billing, shipping, and contact information.

After placing an order, you may receive an automated confirmation email acknowledging receipt of your order.

An order confirmation does not necessarily constitute final acceptance of the order.

We reserve the right to cancel or reject orders for legitimate reasons, including:

Product unavailability
Incorrect pricing or product information
Payment authorization failure
Suspected fraudulent transactions
Shipping restrictions or legal compliance requirements

If a paid order is canceled by us, we will issue an appropriate refund.

5. Shipping and Delivery

We aim to process and deliver orders within the estimated timeframes specified in our Shipping Policy.

Delivery times are estimates and may vary depending on the destination, shipping carrier, customs procedures, and other circumstances.

Customers are responsible for providing accurate delivery information.

For more information, please refer to our Shipping Policy.

6. Returns, Exchanges, and Refunds

We want our customers to be satisfied with their purchases.

Eligible products may be returned or exchanged within 30 days of delivery, subject to the conditions outlined in our Return & Exchanges Policy.

Returned products must generally be unused and in their original condition, with all applicable packaging and accessories.

Approved refunds will be issued to the original payment method.

For complete details, please review our Return & Exchanges Policy.

Nothing in these terms limits any mandatory consumer rights available under applicable law.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, designs, and other materials owned by CARENOSZ-HK, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit our proprietary website content without prior written permission, except where permitted by law.

Third-party trademarks and intellectual property remain the property of their respective owners.

8. Prohibited Activities

You agree not to use our website for any unlawful or unauthorized purpose.

Prohibited activities include:

Engaging in fraudulent or deceptive transactions
Providing false or misleading information
Attempting to access restricted systems or customer accounts
Uploading malicious software, viruses, or harmful code
Violating intellectual property rights
Interfering with website functionality or security
Using automated systems to disrupt website operations
Violating applicable laws or regulations

We may suspend or restrict access to users who violate these conditions.

9. Third-Party Services and Links

Our website may contain links to third-party websites or use external services, including payment processors and shipping providers.

These third parties may operate under their own terms, conditions, and privacy policies.

We are not responsible for the content or practices of independent third-party websites, except where responsibility is imposed by applicable law.

We encourage customers to review relevant third-party policies before using their services.

10. Accuracy of Website Information

We strive to provide accurate and reliable information on our website.

However, occasional typographical errors, inaccuracies, or omissions may occur regarding product descriptions, prices, promotions, availability, or delivery information.

We reserve the right to correct such errors and update website information when necessary.

If an error materially affects an order, we will contact the customer regarding the available options, including cancellation and refund where appropriate.

11. Limitation of Liability

To the maximum extent permitted by applicable law, CARENOSZ (HONG KONG) CO., LIMITED shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.

We do not guarantee that our website will operate continuously without interruptions, errors, or technical issues.

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded, including liability arising from fraud, willful misconduct, or other legally protected consumer rights.

12. Privacy and Personal Information

We respect your privacy and are committed to handling personal information responsibly.

Information collected through our website may be used to process orders, provide customer support, improve our services, and fulfill legal obligations.

For more details about how we collect, use, store, and protect personal data, please review our Privacy Policy.

13. Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

You agree to provide accurate account information and notify us promptly if you suspect unauthorized access.

We may suspend accounts where necessary to address security concerns, fraud, or violations of these terms.

14. Force Majeure

We shall not be responsible for delays or failures in performance caused by circumstances beyond our reasonable control, to the extent permitted by applicable law.

Such circumstances may include natural disasters, severe weather, transportation disruptions, labor disputes, governmental restrictions, public health emergencies, or significant interruptions to essential services.

We will make reasonable efforts to communicate relevant disruptions and fulfill our obligations when circumstances permit.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region, subject to any mandatory consumer protection laws that may apply in your jurisdiction.

Any disputes arising from these terms shall be resolved through the appropriate legal procedures and competent courts, subject to applicable jurisdictional requirements.

16. Changes to Terms of Service

CARENOSZ-HK reserves the right to modify or update these Terms of Service when necessary.

Updated terms will be published on this page with a revised effective date.

Changes will not retroactively remove rights that customers have already acquired under applicable law.

Your continued use of the website after updated terms become effective constitutes acceptance of those changes to the extent permitted by law.

17. Contact Information

If you have any questions regarding these Terms of Service, please contact us using the following information:

Company Name: CARENOSZ (HONG KONG) CO., LIMITED

Website: https://carenosz.com

Email: sasali@carenosz.com

Business Address:

UNIT 903D, 9/F, CAMERON COMMERCIAL CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY, HONG KONG

Thank you for choosing CARENOSZ-HK. We appreciate your trust and look forward to providing you with a reliable and enjoyable shopping experience.