Shipping Policy

Last Updated: October 23, 2026

Welcome to CARENOSZ-HK. We are committed to providing a reliable and convenient shopping experience. This Shipping Policy explains our order processing, shipping procedures, estimated delivery times, and other important shipping information.

1. Order Processing

All orders are processed after successful payment confirmation.

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

During peak seasons, promotional events, or periods of high order volume, processing times may be extended.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

2. Shipping Destinations

CARENOSZ-HK offers shipping to eligible domestic and international destinations.

Shipping availability may vary depending on your location, product type, and logistics restrictions.

If shipping is unavailable to your destination, you will be notified during checkout or contacted by our customer service team.

3. Estimated Delivery Times

Estimated delivery times depend on the destination, shipping method, and local logistics conditions.

Our general shipping estimates are:

Order Processing: 1–3 business days
Standard Shipping: 7–15 business days
International Shipping: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Delivery may take longer due to customs inspections, public holidays, severe weather, transportation disruptions, or other circumstances beyond our control.

4. Shipping Fees

Shipping fees are calculated based on the delivery destination, package weight, and available shipping methods.

Any applicable shipping charges will be displayed at checkout before your order is confirmed.

Shipping promotions or discounts may be offered from time to time.

5. Order Tracking

Once your order has been dispatched, we will provide tracking information by email, where tracking is supported.

Tracking information may take 24–72 hours to become available or update after shipment.

If you have difficulty tracking your order, please contact us at sasali@carenosz.com.

6. Customs Duties and Import Taxes

For international orders, customs duties, import taxes, and other fees may apply depending on the destination country's regulations.

Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, import taxes, or additional charges imposed by local authorities.

Customs clearance procedures may occasionally result in delivery delays.

7. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

Please ensure that your shipping address, contact number, and postal code are correct.

If you notice an error in your shipping details, contact us immediately at sasali@carenosz.com.

We will attempt to update your shipping information if the order has not yet been dispatched.

Once an order has been shipped, address modifications may not be possible.

8. Delayed Shipments

We make reasonable efforts to ensure orders arrive within the estimated delivery timeframe.

However, delays may occur due to:

Customs clearance procedures
International transportation disruptions
Weather conditions or natural disasters
Public holidays
High shipping volumes
Carrier-related delays

If your shipment experiences an unexpected delay, please contact our customer support team for assistance.

9. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please:

Verify the shipping address provided during checkout.
Check with household members, neighbors, or building management.
Contact the shipping carrier for additional delivery information.
Email us at sasali@carenosz.com with your order number.

We will assist in investigating the shipment and determining an appropriate resolution.

If a package is confirmed lost in transit, we will assess the circumstances and provide an appropriate remedy in accordance with applicable law.

10. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Provide your order number, a description of the damage, and clear photographs of the packaging and affected items when available.

We will review the issue and assist you with a suitable solution, which may include a replacement or refund.

For further details, please refer to our Return & Exchanges Policy.

11. Multiple Shipments

Orders containing multiple products may occasionally be shipped in separate packages due to inventory availability or logistics arrangements.

If your order is shipped in multiple packages, you may receive separate tracking information.

Different packages may arrive on different dates.

12. Changes to This Policy

CARENOSZ-HK reserves the right to update or modify this Shipping Policy when necessary.

Any updates will be published on this page and will become effective upon posting, unless otherwise stated.

13. Contact Information

If you have any questions regarding shipping, delivery, or order tracking, please contact us.

Company Name: CARENOSZ (HONG KONG) CO., LIMITED

Website: https://carenosz.com

Email: sasali@carenosz.com

Business Address:

UNIT 903D, 9/F, CAMERON COMMERCIAL CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY, HONG KONG

Thank you for choosing CARENOSZ-HK. We appreciate your trust and look forward to serving you.