Privacy Policy

Last Updated: October 23, 2026

Welcome to CARENOSZ-HK!

At CARENOSZ-HK, operated by CARENOSZ (HONG KONG) CO., LIMITED, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, https://carenosz.com, or purchase products through our online store.

By using our website, you acknowledge the privacy practices described in this policy.

1. Information We Collect

We may collect personal information when you visit our website, create an account, place an order, subscribe to communications, or contact our customer service team.

The types of information we may collect include:

Personal Information

Full name
Email address
Phone number
Billing and shipping addresses
Account information
Order history and purchase details

Payment Information

When you make a purchase, payment information is processed through the payment service providers available at checkout.

We may receive payment-related details, such as transaction confirmations, payment status, and limited payment identifiers, to complete and manage your order.

Technical Information

When you browse our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device information
Operating system
Website usage and browsing activity
Cookies and similar tracking technologies

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

Processing and fulfilling customer orders
Managing payments and transactions
Arranging shipping and delivery
Providing customer support
Sending order confirmations and shipping updates
Processing returns, exchanges, and refunds
Improving website functionality and customer experience
Detecting and preventing fraudulent activities
Complying with applicable laws and regulations
Sending promotional communications where permitted by law

We will use personal information only for appropriate purposes and in accordance with applicable privacy laws.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, remember user preferences, and understand website performance.

Cookies may be used for:

Maintaining shopping cart functionality
Remembering customer preferences
Supporting secure website sessions
Analyzing website traffic and performance
Providing relevant advertising where applicable

You can manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of our website.

Where required by applicable law, we will obtain your consent before using non-essential cookies.

4. How We Share Your Information

We may share personal information with trusted third-party service providers when necessary to operate our business.

These providers may include:

Payment processing companies
Shipping and logistics providers
Website hosting and technical service providers
Customer support systems
Analytics and marketing service providers
Professional advisers and regulatory authorities where legally required

We share information only as reasonably necessary for the relevant services or purposes.

We do not disclose personal information to unrelated third parties for their independent marketing purposes without the appropriate legal basis or consent.

5. Payment Security

We take reasonable measures to protect information associated with online transactions.

Payments are handled through the payment services integrated into our website.

We do not ask customers to provide payment passwords or complete card information through email.

Customers are encouraged to protect their account credentials and avoid sharing sensitive information with unauthorized parties.

6. Data Storage and Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, secure communication technologies, and appropriate security procedures.

However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

This may include retaining certain records for:

Order processing and customer service
Financial and accounting requirements
Fraud prevention
Legal and regulatory compliance
Dispute resolution

When personal information is no longer required, we will take appropriate steps to securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of certain personal information
Withdraw consent where processing is based on consent
Object to certain uses of your personal information
Opt out of direct marketing communications
Request information about how your personal data is used or shared

Certain requests may be subject to legal exceptions, verification requirements, or applicable limitations.

To exercise your privacy rights, please contact us at sasali@carenosz.com.

9. Marketing Communications

If you subscribe to our newsletters or promotional communications, we may use your email address to send information about products, promotions, or special offers.

You may opt out of marketing emails at any time by following the unsubscribe instructions included in those messages or by contacting us directly.

Opting out of promotional communications will not prevent you from receiving essential transactional emails related to your orders.

10. International Data Transfers

As an online business, we may use service providers operating in different countries or regions.

Your personal information may therefore be processed or stored outside your country of residence.

Where required by applicable law, we will take appropriate measures to protect personal information transferred internationally.

11. Children's Privacy

Our website is intended for general audiences and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 without appropriate authorization.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete or otherwise appropriately handle that information.

Parents or guardians who believe that a child has provided personal information may contact us at sasali@carenosz.com.

12. Third-Party Websites

Our website may contain links to external websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of independent third-party websites.

We encourage users to review the privacy policies of any third-party services they access.

13. California Privacy Rights

If you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act (CCPA), as amended, where applicable.

These rights may include:

The right to know what personal information is collected and how it is used
The right to request deletion of certain personal information
The right to correct inaccurate personal information
The right to opt out of the sale or sharing of personal information, as defined by applicable law
The right to limit certain uses of sensitive personal information
The right not to be discriminated against for exercising applicable privacy rights

To submit a privacy-related request, please email sasali@carenosz.com.

We will review and respond to requests in accordance with applicable legal requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

We encourage customers to review this policy periodically to stay informed about how personal information is handled.

15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Company Name: CARENOSZ (HONG KONG) CO., LIMITED

Website: https://carenosz.com

Email: sasali@carenosz.com

Business Address:

UNIT 903D, 9/F, CAMERON COMMERCIAL CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY, HONG KONG

Thank you for trusting CARENOSZ-HK. We are committed to respecting your privacy and providing a secure and reliable online shopping experience.